Homelessness law: essentials for non-specialist staff

A one-day training course, providing an introduction to homelessness legislation for staff who aren't homelessness specialists.

Lots of staff need a practical understanding of what help councils must give homeless applicants.

This course, specifically designed for non-specialist staff, explains the key homelessness duties. Attendees practically apply what they’ve learnt, so they can identify what legal duties councils owe homeless applicants – including the qualifying criteria, e.g. for temporary accommodation – and when cases should be referred to council homeless teams.

Who should attend

This course is suitable for non-specialists who work with homeless persons and need a practical understanding of councils' statutory homelessness services.

For example:

  • council reception and housing triage staff
  • social services staff
  • housing support workers.

What's covered

  • The relationship between homelessness and allocation of social housing
  • How homelessness is legally defined
  • The importance of establishing an occupier's legal status
  • The duties owed by local authorities
  • Rules governing the making of homeless applications & assessment
  • How to challenge unlawful gatekeeping
  • Appeals & complaints
  • Common scenarios, including the termination of tenancies and licences
  • The range of activity employed by councils and third sector partners to prevent homelessness
  • Obtaining specialist advice and representation for homeless persons and people at risk of homelessness.

Tailoring training according to your teams' particular needs

Note that the content of this training can be tailored according to your particular needs. See the training page for more details.


Contact me if you're interested in booking this course.

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